Refund policy

Returns Policy (Online Purchases):

• New watches are not eligible for refunds or exchanges for change of mind.

• Pre-owned watches purchased online are eligible for a 24-hour return, provided:

  • We are notified within 24 hours of confirmed delivery.

  • The watch is returned in the same condition in which it was supplied.

  • The watch has not been worn, altered or damaged.

  • All boxes, papers, accessories and supplied items are returned.

  • The watch has not been resized or otherwise modified.

  • The return is approved by J. Farren Price.

• Once approved, the watch must be dispatched back to us via an insured courier.

• Unless the watch is faulty or not as described, the customer is responsible for the cost of insured return shipping.

• The policy operates in conjunction with the customer's rights under Australian Consumer Law.